Missing A Response???
PLEASE CHECK YOUR SPAM & JUNK EMAIL FILES.
If you wrote to us and you think we ignored your email, please check your spam or junk file. An inordinate amount of our email responses have gone astray recently and folks think we’ve ignored them. We haven’t. Seems like the newest iterations of the spam filters are coded to reject wiccan communications, or anything which seems like a dark message, so the “witch” in Golden Witch is routing emails to the trash. Or something like that. We DO NOT ignore emails, though we don’t respond during shop closures.
NOTE: We’re back open again as of 9/24/19. Please be aware: If your order contains a custom item, the entire order will ship when the custom item(s) are complete. If you need the non-custom stuff sooner, please place two orders. Ask questions before you order, please. Also, PLEASE do not email us orders; we politely request that all orders be placed through the website as this saves us a fair amount of precious time; we’re on the verge temporarily losing our critically important Nikki to maternity leave. Three huge cheers for Nikki!!! Thanks for your understanding! We have not yet secured a bamboo warehouse over in Columbia, PA, so our bamboo remains in Ephrata, PA – and it will remain on sale at our lowest prices ever until we get it moved. Take advantage of our BOO-VING SALE prices.
Thanks to everyone for your patience and support!
Please use our email form for simple inquiries. Oh, and only wear shoes that fit (that is to say, this next bit probably doesn’t apply to you). Before you, by which we mean someone else, write regarding one statistically favored topic, please understand that when we say with utmost politeness, “No, we will not reduce the shipping fees for your order,” we actually mean this. “We” means Nikki or Russ, or maybe even Drake. That should fend off all those questions in advance. If it helps, we promise that we didn’t give a discount to the gal who ordered before you, and we promise we won’t give a discount to the fellow who orders after you. All those other folks with a bin on our packing bench paid standard GW shipping rates. If you’re curious about our shipping fees, please read our Shipping Terms & Conditions info, which you can find here. If you’re the sort who wants to know, with the owl, how many licks it takes to get to the center of a tootsie pop, and if your curiosity is also driving you to know how many requests for discounted shipping it took to prompt this message, I’ll tell you. Thousands. Over a period of almost twenty years. But it was the four in the last few days that got me off my duff, sort of the final crunch that prematurely exposed my sweet, gooey interior.
NEW for 2018 and continuing into 2019: To balance all of the above, I’ve been convinced to give FREE SHIPPING a try. If you want to stock up and fill your own bins with spare parts, or plan ahead and pick up a couple rods’ worth of components at one time, we’ll help you save money with free shipping on small part orders totaling over $500.00 in merchandise after any coupons are applied. There are some restrictions, so please read the Shipping Rates, Terms, & Conditions page before you get too excited.
If you’re not a spammer trying increase our organic SEO or otherwise needlessly filling our in-box, by all means please do write with product questions, tech questions, web site comments (you are our source of info for glitchy web pages…tell us and we’ll get the glitch fixed!), and so forth. Also, please be patient. We typically respond to emails early each business morning, so if you write mid-day on Friday you might not hear back from us until Monday. If the shop is closed, you might not hear back for a week or so. Please check the front page of the website for shop closure dates. Thanks so much for your business, your understanding, your patience, and your kindness!
And after you write to us, to while away the time until we’re able to respond, you might enjoy reading Russ’s family adventure blog over at the ‘other’ GW, Goat Waters.
You’re welcome and encouraged to email us at firstname.lastname@example.org.
Or, fill out the form….
Please have reasonable expectations about response time. (Watch as we repeat ourselves.) We try to respond to emails each business morning, Monday through Friday, before heading into the shop. If you email us after our round of email responses on Friday morning, it is very likely you will not hear from us until Monday morning. Please be patient with us. Like you, we have families and we each try to spend a portion of the weekend with our spouses and/or kids. There may be exceptions. If someone is working over the weekend, you might receive an email response, but please understand this is the exception and not the rule.
Phone: We have no phone for retail sales. Please bear in mind, we are an e-commerce company. Email is, and will remain, the primary mode of communication for Golden Witch, in large part because we can email you back between 4- 7 AM, most weekdays, prior to heading into the shop for the day. Also, as more and more folks have been requesting tech info, please understand that you MUST email if you have tech questions. The written response you receive will most likely form the basis for a future “ramble” on this site, or a quick FYI-type note on a product page, so in this way you’re helping other rodmakers. For more details, please see the “shop” note at the bottom of this page….we’re a tiny niche manufacturer and our efforts are spent primarily in the shop. Thanks for understanding!
Fax: We no longer offer fax communications. Sorry, but the fax orders had dwindled to the point where it isn’t worth paying for that extra phone line now that we’ve moved our office.
Mail: GWT, Inc./P.O. Box 159/Hopeland, PA 17533. Yes, this is still the P.O. box to use until we have secured a P.O. Box in Columbia, PA. The Ephrata P.O. Box will remain open for at least one year to catch/forward mail to our new location.
Shop: Sorry, there is no retail shop at the present time. Guys & Gals – all our current and potential clients – please know how much you are appreciated. Without YOU, we couldn’t earn our living making obscure parts for fishing rods, so our appreciation is both broad and deep. However, “the shop” is one of those things that requires a gentle bit of bluntness which we hope you’ll understand and come to appreciate. The fact that there is no retail shop means that you can’t come here, not to visit, not just to ‘quick pick up some parts.’ Golden Witch is minimally staffed – it’s a lean, craft-oriented, operation and it works as a business because the work is focused. We know what we can manage, and what we cannot manage. As GW has gained a bit of notoriety, the requests for shop visits have risen dramatically. Folks who are local want to save on shipping. Folks who are not local are willing to drive, even fly, long distances just to visit. The only way to stay lean and profitable in this sort of a ridiculously small niche, while trying to work remotely reasonable hours, is to stay focused on what we’re good at. That’s making nice parts. All this is to say that we’re politely requesting that you not ask us to make an exception for you. You are one rodmaker among hundreds who’d like us to make that exception. Until we grow to where it’s worthwhile paying staff to manage a retail shop, the answer will always and unconditionally be, “sorry, and thanks for your interest, but no.” If you understand our position and continue to do business with us, rather than perceiving a shop closed to visitors as some sort of affront to your good nature, then we’ll continue to grow and prosper. We do need your business and we’d love to earn that business by supplying good parts and offering good, e-commerce style, customer service. If Golden Witch continues to succeed, we’ll be here when you need an obscure guide or a fancy rod tube kit. For the time being, that means we’ll have to mail it to you. We are an e-commerce, mail-order firm. Thanks for understanding.