Bamboo Terms & Conditions
Bamboo is a natural forest product, grown in the wild, and subject to all manner of processing steps before it is packaged. Once packaged it is stored in open warehouses in China prior to be packed into a shipping container, and through these steps, and many months, it is subject to a an uncontrolled variety of environmental conditions, to include variations in temperature and humidity. Only after it arrives at our warehouse can we clean the culms, grade them, and store them in a warehouse where we control the temperature and humidity. While we do our very best to sort these culms fairly into the three grades we sell, we make no warranty, express or implied, that the culm you receive will be meet your expectations. As a natural product, we can almost assure you that there will be some flaws such as leaf nodes, water marks, mottling, splits, mold, and grower’s marks. The higher the grade, the fewer issues, but no culm is perfect. Relative to each grade, we do our best to ship culms that will meet your rodmaking needs. If we didn’t, we wouldn’t have so many repeat customers. However, by purchasing bamboo from Golden Witch & Peak Bamboo, you acknowledge that this is a natural product, with assured natural defects, and you understand that we not issue refunds, offer discounts, or ship free replacement culms. If you like our bamboo, please buy more. If you purchased A- or A grade bamboo and want better stuff, step up to the A+ while it is available. Thanks for your business and your understanding.