Upcoming Shop Closures & Order Notes – Please Read Carefully

First, if you think we’ve ignored an email that you sent, please check your spam or junk file because we diligently respond to all customer emails (many emails have gone astray recently). Thanks! Head’s up…Yes, we’ve moved our offices and small parts inventory. For the time being, our basic contact info has NOT changed…same P.O. Box for ferrule replacements & silk matching, same email addresses. In the next month or so, however, you’ll have to use the website contact form to reach us or the info@goldenwitch email address (the gw@dejazzd address will be closing). Keep tabs on the contact page and we’ll update info as needed. We have re-opened as of August 6th, but we are doing so with a large backlog, so please be patient as we work our way through two months’ worth of stacked up guide orders that arrived by email while the webstore was turned off. Non-custom items should be shipping pretty quickly as the inventory is back on the shelves and more or less organized. We’ve recently posted Moving Sale prices on the Peak Bamboo inventory – stock up, have fun! We have not yet secured warehouse space for the bamboo, so the bamboo sale prices will hold until we get the stuff moved, however long that takes. We have one firm shop closure for Thanksgiving break, so we’ll be gone and the webstore will be turned off from November 25th through December 9th, inclusive. We anticipate another closure for Christmas-New Years, with tentative dates of December 23rd through January 2nd, inclusive. Please keep tabs on this text block as there may be other closures to accommodate two writing projects I’ve gotten involved with. Please order custom products – agate guides, anything that must be blued, that sort of thing – at least three weeks prior to the start of any future shop closure if you want the order shipped with certainty before the closure; custom orders with shorter lead times may be completed, and often are, but no promises. Orders with only non-custom items usually ship the business day after you place the order, even in the run-up towards a shop closure; we hustle to get your orders out the door and in your hands. I tend to work non-stop when the shop is open, so I sincerely appreciate your understanding during those times when I shut down to spend time with family, especially now that the boys are out of the house and, frequently, far from home. You may notice a trend here, a new work rhythm that I’m experimenting with so I don’t burn out. Rather than pretending to take weekends off, which rarely happens, I bundle my down time and skip town so I can’t work. Despite appearances, this means the shop is only sealed up about 86 days per year vs. 124+ days per year if I actually didn’t work on weekends and took four weeks of vacation, plus Federal holidays, to match my wife’s vacation time. I offer the math because a few folks have noted that “it seems like GW is always on vacation.” Generally speaking, the shop will be open for 5-7 weeks, then closed for a week with a ramp-down Friday and ramp-up Monday on both ends of the closed week although that sort of neatly planned closure doesn’t always pan out. We’re closed on most major U.S. holidays: New Years, Ground Hog’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Veterans Day, Thanksgiving, & Christmas. Everyone involved here – Matt, Nikki, Drake, & I - appreciates your business and your patience with custom orders. Golden Witch & Peak Bamboo couldn’t do what we do without you.

Please see our Shipping Rates, Terms & Conditions Page for general shipping Q&A.

Hello Rodmakers & Restorationists!